How do I change my delivery? For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. In addition, UPS My Choice members can use the Delivery Planner to request a hold. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. I am sorry that your package was received with the wristbands missing it is truly unfortunate. I requested a refund for my ticket due to **** application. For tickets to events located in the United States, the Service is operated by AXS Group LLC. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. I can understand the confusion on who is responsible in this matter. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Upon further review I do not see where you were told that your refund was denied. VIRTUAL (ONLINE) EVENTS. x. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. SAFETY AND SECURITY. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Premium allows you to make unlimited changes to your deliveries at no additional cost. The tickets are no longer valid and will not gain you entry to the event. Terms and conditions of sites linked to by or from the Service may vary by site. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. Well guide you through the process. Youll only be charged if your intercept request is completed. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Open an account to save 30% off FedEx Express, access time-saving tools, and more! I live in ******, **., over **** miles away. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Individuals in possession of a recording device are subject to confiscation and/or ejection. I contacted *** and **** to no avail. Please review the purchase agreement linked in the email as well as the excerpt provided. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Click on Transfer to Bank. If the package was sent to an incorrect address, then the sender is responsible. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Your phone is your ticket use the app at entry to get in. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. You are urged to review all pages displayed during your completion of a purchase. UPS will generally attempt to deliver a package three times before returning it to the sender. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. They will ask you to return the package to the sender. Find information on our most convenient and affordable shipping and mailing services. We act on your behalf, as seller, when listing or reselling tickets. Get Shipping Help. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. Explore all UPS delivery change options. After upgrading, members can use My Choice to manage these packages. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. What are the most common delivery methods? If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ADDITIONAL TERMS. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. The live chat will connect you to a customer service representative, who can help answer any questions you may have. To read the updated Privacy Policy, please. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Please consult the seller fee information found within our Service. **************************************************************************We apologize for the inconvenience. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Due to the time frame to the tournament, Im requesting a full refund. When were my tickets mailed out? No refunds are offered for online (virtual) events unless the event is canceled. I am just so upset. Be the first to know. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Thank you for contacting AXS. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. You will also be responsible for paying any applicable taxes relating to your purchases. Customer Reviews are not used in the calculation of BBB Rating. Upon review we do see that your reshipped tickets show delivered on 3/23. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. BBB is here to help. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. By using the Service, you agree to the Privacy Policy and Terms of Use. Thank you for contacting AXS. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. For tickets to events located in Canada, the Service is provided by AXS Group Canada. 732 complaints closed in the last 12 months. You are solely responsible for making a purchase, based on the information provided on our Service. You can also submit a Help Request Form on their website at www. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. What are the most common delivery methods? You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Upon your payment in full, you shall be entitled to the tickets you have purchased. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Holder must possess a ticket to enter the property or venue listed on the ticket. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Please make sure to review the terms and conditions that you will find on these third-party sites. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. We act as a sales agent for our Client. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Sign in to your account on AXS.com or in the AXS app. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Click on Your Account. Remove an address. Make sure your friend registers their own wristband. We act on behalf of a seller (our Client) when selling Primary tickets. Your email address will not be published. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. What do I do? I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. Hi I'm ********* from **. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Absolutely ridiculous. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Rent/Renew a PO Box. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. The customer service team should be able to help you update the delivery address. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. ***Premium members get two free confirmed 2-hour delivery window requests per year. Can I leave a ticket at will call for a friend? Once the package leaves the facility, it will remain en route using the address you initially provided. 1 Reply GMHoodwink 24 days ago The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. A fee will be charged for additional requests. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Event Changes An adult must sign for these packages at the time of delivery. My sister and I were very excited to see Muse. Such fees and charges may vary. My ticket ID is ****. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. This happened on 3/19/2023. Select Manage Delivery, then Edit Delivery Address. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. If you have an account, log in to UPS.com and open your My Choice dashboard. For help with your AXS order/account . If the package still goes uncollected at that point, then the package will be returned to the sender. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. The place I found I could update a shipping address for passes is at the AXS Fan account page. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. I have spent the last six weeks trying to receive just an approximate date. We have made changes to our Privacy Policy. They shipped my tickets to the wrong address even after updating my address months before. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential.