The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. As always you can unsubscribe at any time. However, they are under no legal obligation to do so without you first jumping through hoops to obtain the evidence of the fault being in the product from the day of delivery. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. What exactly does this mean? Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Thank you, iPhone battery replacement during warranty. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . Take 3 minutes to tell us if you found what you needed on our website. Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Consumer lawyer Dean Dunham investigates the truth behind the rumours. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. I have the original purchase receipt Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. The manufacturer has to perform a repair and document the repair. Mix of information in the above replies, most of it accurate but a quick reminder :-. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse. You can change your cookie settings at any time. omissions and conduct of any third parties in connection with or related to your use of the site. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. You have rejected additional cookies. User profile for user: Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: A very deceptive half truth. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Apple are liable for an Apple product under EU consumer law. What all this means is there is not an absolute right to a repair, replacement or refund. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. provided; every potential issue may involve several factors not detailed in the conversations Warranties and guarantees add to your legal rights. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Editor, Marcus Herbert, https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/, https://www.richersounds.com/information/faq_guarantees. You can ask the customer for proof that they bought an item from you. It's not 3 years of AppleCare though, it's their own warranty. Looks like no ones replied in a while. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. Your legal recourse is with the person you bought it from. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Find out if its easier to use your legal rights on faulty goods instead. Let us know, Copyright 2023 Citizens Advice. If you cant find contact details, call the seller or trader and ask for advice. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. only. AC doesn't cover for anything. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Thank you, your feedback has been submitted. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. Performance is still ok. Well, until January, I worked at the largest UK carrier. 47,274. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). To start the conversation again, simply The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere The TV works when you get home,. This support area is for product technical support, not about information on consumer law and rights in various countries. A forum where Apple customers help each other with their products. ask a new question. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Dont include personal or financial information like your National Insurance number or credit card details. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. I have the invoice, if that makes any difference. Something went wrong, please try again later. UK Consumer Law is from the vendor only . Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. They have another 14 days to return the goods once theyve told you. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. The 2 year eu warranty is myth. It's the consumer's responsibility to prove the issue they have years later is the same issue and cause of the first issue otherwise consumer law cannot force Apple repair anything. New comments cannot be posted and votes cannot be cast. Despite this, there is some truth in the six-year rule idea. Did you ask this of the technician? It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. Apple are correct when they say you need AppleCare to have a free repair or replacement. Your feedback will help us give millions of people the information they need. It's a lemon law. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Section 19: Consumer's rights to enforce terms about goods. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. If this is an authorized Apple service repair tech then he/she would know. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. "An Apple certified technician tells me that my logic board is broken. This site contains user submitted content, comments and opinions and is for informational purposes i purchased a Macbook Pro 16 in the US in January 2020. Its usually easier within the first 6 months. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Thanks! The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. In the end we just went to Apple, paid the 280 and got it sorted for the next day. The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. This is a user to user Apple product technical support community. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. We often link to other websites, but we can't be responsible for their content. 1-800-MY-APPLE, or, Sales and This is because you first have to prove the fault is not down to you. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. They have another 14 days to return the goods once they've told you . Keith Doherty3. ask a new question. In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . Always remember anyone can post on the MSE forums, so it can be very different from our opinion. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. An Apple certified technician tells me that my logic board is broken. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. We use some essential cookies to make this website work. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. See here: https://www.apple.com/uk/legal/statutory-warranty/. We also use cookies set by other sites to help us deliver content from their services. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Please note that other EU countries may well differ. MacBook Pro 15", Is the warranty valid in Turkey? I have an iPad Pro 12.9 from 2015. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. Currys rejected this claim and told him there was no such rule. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. MichelPM, call I am based in England. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. But why does that make a difference? Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. any proposed solutions on the community forums. 2023 Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. We often link to other websites, but we can't be responsible for their content. To help us improve GOV.UK, wed like to know more about your visit today. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. Its a question that many people ask, so its good to be able to clarify exactly what the position is. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. Editor, Marcus Herbert. There isnt a 6 year warranty rule. If you. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and 51,111. If the fault occurs after six. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Apple may also request that the customer replace components with readily installable parts. You cant do this if youve already made a claim. I'll use my country, the UK, for my sources of information. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. All rights reserved. The manufacturer has to perform a repair and document the repair. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. They do not have to provide a reason. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. Most consumer law states the first 6 months ownership. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. We are all just volunteer Apple product users here, from all over the world, just like you. Behind the Lens, UK. I have read somewhere that they will only change the battery, for example. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. They suggested he should take the TV back to Currys. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Now, you state 6 years but most consumer law is 2 years. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Read what we're saying about a range of issues. No AppleCare so was well outside Apple's standard warranty. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. They informed him he was outside the three-year cover period so there was nothing they could do. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. Copyright What does it mean to have power of attorney? Since the OP stated it was a second-hand purchase it most likely won't be Apple. Whats in a warranty? How do I know? To start the conversation again, simply You might also be able to register online. call Advice can vary depending on where you live. People saying that the seller is liable are wrong. Well, yes, that's not a lie. You have accepted additional cookies. Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. Are your electronic goods really automatically covered by a free, six-year warranty? Please tell us more about why our advice didn't help. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. "I'm afraid it might be a little outside the 12-months". You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. It is out of the 1 year limited warranty that Apple offers to all their products. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. The services will be fit for a particular purpose. Apple disclaims any and all liability for the acts, I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. KillerMrSingh, User profile for user: For a better experience, please enable JavaScript in your browser before proceeding. User profile for user: You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Today (July 2020) the Macbook Pro no longer turns on. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. You can also usean online form. Refunds. Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. Its important you look out these words if you bought it second hand or were given it as a gift. But then after a month of use, a wire breaks. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. This is very different from what you describe. They may say the guarantee is no longer valid. Is there anything wrong with this page? As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. [Edited by Moderator]. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). Has Brexit put your consumer rights at risk? Advice for people affected by child abuse. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. only. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. You must refund the customer within 14 days of receiving the goods back. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Apple may provide or recommend responses as a possible solution based on the information For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. provided; every potential issue may involve several factors not detailed in the conversations LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. But there's a catch. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. Most consumer law states the first 6 months ownership. Am I eligible for a repair or replacement until 6 years of delivery? However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Out of guarantee iPad battery replacement policy and cost? Technical support includes assistance with installation, assembly, basic configuration, and software related issues. Take 3 minutes to tell us if you found what you needed on our website. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it).